Amy Green Suede Satchel Tote

SHIPPING & RETURNS POLICY

We ship worldwide with DHL Express. However, in some cases, a customer's address may fall under DHL’s “remote area” classification. This means DHL may charge a higher delivery fee for these locations.

To avoid passing this surcharge on to you, we may opt to ship your order with Royal Mail, which takes longer to arrive but does not carry additional costs.

We're working on automating this process, but for now we appreciate your understanding.

If you have any concerns about delivery speed or costs, feel free to reach out before placing your order.

No import taxes and duties will be charged for customers from:
- UK
- Australia on orders under AU$1000.00
- Hong Kong
- Singapore on orders under S$400.00

EU & OTHER INTERNATIONAL CUSTOMERS

Other international customers including customers from the EUROPEAN UNION (EU), please be advised that for deliveries outside the UK shipments may be subject to import fees and taxes which are due on arrival. These are NOT included in the item price and must be cleared by the customer. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Normally, DHL will issue you with an import invoice. In our experience, the customs processing is pretty straightforward.

Always check with the customs authorities or relevant government agencies for the most accurate and up-to-date information, as these regulations can change.
If you need any detailed information about these charges please let us know.

REFUSED PACKAGE FEES

Customers purchasing from outside the UK are responsible for any applicable import taxes and duties. In the event that a customer refuses to accept a package upon delivery, KQ Premium reserves the right to charge a refused package fee. Please be aware of the following details:

- The refused package fee will cover the return shipping fees and any applicable penalties imposed by our courier.
- The initial shipping cost charged at the time of purchase will not be refunded.
- A flat refused package fee of £40 will be deducted from the refund amount.

Refusing a package without a valid reason (such as receiving damaged goods) may result in additional costs, and these costs will be deducted from the refund amount. It is the customer's responsibility to review and understand these policies before making a purchase.

SHIPPING CONTACT INFORMATION

Please make sure to leave us your contact phone number for tracking purposes upon placing your order. 

RETURNS & EXCHANGES POLICY

If for any reason the item you purchased from us didn't work out, you may return or exchange your item in original, unused condition within 30 days of receipt for an exchange or refund. Only items returned in original condition can be exchanged or refunded. Customers are responsible for any incurred shipping costs (unless item arrived damaged, defective or it was sent in error). All returns must be approved beforehand. Please email us at Kqpremium.com@gmail.com to request return and further instructions.

THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for custom or personalized orders (i.e.embossing). Embossing is done by hand using traditional machines, making each item unique.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund, if applicable, will be processed and a credit will be applied to your credit card or original method of payment. Processing time will depend on your method of payment and your bank’s policies.

QUESTIONS REGARDING YOUR ORDER?

If you have any questions please do not hesitate to get in touch via email at Kqpremium.com@gmail.com

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